1. We are committed to providing customers with clear and helpful information regarding our products, orders, payments, shipping, and website services.
2. What products do you sell?
We sell Carpets through our online store. Product availability, descriptions, and pricing may change from time to time.
3. How can I place an order?
Customers can place an order by selecting products, adding items to the shopping cart, completing checkout information, and submitting payment through available payment methods.
4. What payment methods do you accept?
We accept:
(1) VISA
(2) MasterCard
(3) AMERICANEXPRESS
(4) DISCOVER
(5) NMI
(6) Authorize.Net
5. When will my order be processed?
Orders are generally processed within 1-3 business days after payment confirmation.
6. How long does shipping take?
Delivery time is generally 3-7 business days after shipment. Actual delivery times may vary depending on the destination country, shipping method, carrier, customs procedures, and other factors.
7. Can I cancel or change my order?
Customers should contact us as soon as possible for order changes or cancellation requests. Once an order has been processed or shipped, changes may not be available.
8. Can I return my order?
Customers may request a return within 30 days from delivery. Products must meet the return requirements stated in our Refund Policy.
9. Who pays return shipping costs?
For quality issues, defects, or errors caused by us, we cover return shipping costs. For non-quality-related returns, customers are responsible for return shipping costs.
10. When will I receive my refund?
Approved refunds are processed within 3-5 business days after we receive and inspect the returned product.
11. How can I contact customer service?
Email:
Phone:
+13512518097