1. We want every customer to have a smooth shopping experience with MAPLEWOOD SUPPLY CO LLC. If you need to return an item, please review the requirements below before submitting a return request.
2. Return Period
Customers may request a return within 30 days from the date the order is delivered.
3. Return Requirements
To be eligible for a return, the product must meet all of the following requirements:
(1) The return request must be submitted within 30 days of delivery.
(2) The product must be unused, in original condition, and in its original packaging.
(3) Products that have been used, installed, damaged, modified, or affected in any way that impacts resale value are not eligible for return.
(4) Customers must provide order information and return details before sending any product back.
4. Return Address
All approved returns must be shipped to:
7528 MORNING CREST PLACE
RANCHO CUCAMO CA 91739
5. Return Shipping Responsibility
(1) If the return is caused by a product quality issue, defect, or an error made by us, we will be responsible for the return shipping cost.
(2) If the return is requested due to personal preference, incorrect selection, change of mind, or any reason unrelated to product quality, the customer is responsible for the return shipping cost.
6. Return Process
Customers must contact us before returning any product. Unauthorized returns may not be accepted.
Once the return request is approved, customers will receive return instructions.
7. Refund Policy
(1) After we receive the returned product and complete the inspection, refunds will be processed within 3-5 business days.
(2) Approved refunds will be issued using the original payment method used for the purchase.
(3) The customer’s bank or payment provider may require additional processing time before the refunded amount appears in the account.
8. Non-Returnable Items
Products that have been used, installed, damaged, modified, or affected by conditions that impact their resale value cannot be returned or refunded.
9. Contact Information
Email:
Phone:
+13512518097